FAQ

From which materials is your jewelry made of?

 

Most of our jewelry is made of 925 sterling silver, 14K and 18K gold plating, stainless steel, cubic zirconias, mother of pearl and freshwater pearls.

 

How do I take care of my jewelry?

 

Store it in the pouch it came in to help prevent scratching. Gently rub the surface with a polishing cloth to keep your pieces looking the best. Remove your jewelry when applying scents, lotions or sprays.

 

What payment methods do you accept?

 

You can pay your order via credit card or debit card. We reserve the right to detect and check the validity of the card used and may decline transactions depending on the result of these checks.

 

Do you have a warranty?

 

We offer a 30-day warranty on all of our pieces if they present factory defects. If the product has been damaged through no fault of our own, such as poor care of the jewelry, we will not be held responsible. If you receive the wrong order or a defective piece please send your order number and a photo of the defective or incorrect piece to sales@joyaspangea.com and we will be happy to help resolve this for you.