Frequently Asked Questions
General information
What material are Pangea's jewelry made of?
Most of our pieces are made of 925 sterling silver plated with 14K and 18K gold. In addition, our collection includes options in stainless steel, titanium steel, copper and brass, with details of zirconia, natural shell and freshwater pearls. All these details can be found in detail in the file of each product.
Do all jewels have a guarantee?
Absolutely! Every piece you choose from Pangea is backed by a 30-day warranty from delivery. To manage it, simply provide your invoice along with photos of the affected piece to sales@joyaspangea.com
I want an item that is out of stock, will it be restocked?
At Pangea, we always strive to offer different designs, but sometimes we bring back pieces that have been highly requested and that we know will make our customers happy. Although we do not have precise dates for the replenishment of sold-out items, to stay informed of new arrivals you can subscribe to the newsletter.
What forms of payment do you accept?
We have options for everyone! You can pay by card, deposit, transfer or even cash upon delivery. Your convenience comes first at Pangea.
How do I use my discount code?
It's very easy! When you click on "Checkout" in the shopping cart, you will see a space that says "Discount Code", there you must enter the code and the discount will be applied automatically. Remember that only one coupon can be used per order!
Shipping
Where do they ship?
We ship to all departments of Guatemala.
How long does it take for my order to arrive?
If you are in the capital, your order will arrive within 24-48 hours of your purchase, our courier delivers from Monday to Saturday.
If you are in a neighboring municipality or in another department, the delivery time is 1 to 3 business days from the collection of the package by Cargo Expreso. You will soon have your Pangea treasures with you!
How much does shipping cost?
For shipments within the city perimeter:
- Good news! Shipping is free on orders over Q.99.
- If your purchase is less than Q.99, the shipping cost is Q.25.
For municipalities, red zones and other departments:
- Great! For purchases over Q299, shipping is free.
- For purchases less than Q.299, the shipping cost is Q.25.
How is my order packaged?
Your order will arrive with all the care it deserves! Each package includes a cardboard box, inside you will find our jewelry carefully stored in pink microfiber bags.
Still need help?
If you still have questions, please feel free to contact us:
Email: sales@joyaspangea.com
WhatsApp: +502 3992-9543
Instagram DM: @pangea.jewelry